#ie-chatbot-bubble{position:fixed;bottom:24px;right:24px;z-index:999998;width:62px;height:62px;border-radius:50%;background:#0d3f6e;cursor:pointer;display:flex!important;align-items:center;justify-content:center;box-shadow:0 4px 20px rgb(0 0 0 / .35);transition:transform 0.2s,box-shadow 0.2s;font-size:28px;line-height:1;user-select:none}#ie-chatbot-bubble:hover{transform:scale(1.12);box-shadow:0 6px 28px rgb(0 0 0 / .4)}#ie-chatbot-bubble img{width:40px;height:40px;border-radius:50%;object-fit:contain}#ie-chat-badge{position:absolute;top:-3px;right:-3px;background:#e53935;color:#fff;border-radius:50%;width:20px;height:20px;font-size:11px;line-height:20px;text-align:center;font-weight:700;border:2px solid #fff}#ie-chatbot-window{position:fixed;bottom:96px;right:24px;z-index:999999;width:375px;max-width:95vw;height:590px;max-height:88vh;background:#fff;border-radius:18px;box-shadow:0 10px 50px rgb(0 0 0 / .28);display:flex;flex-direction:column;overflow:hidden;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;font-size:13px}#ie-chat-header{background:linear-gradient(135deg,#0d3f6e,#1a5fa8);color:#fff;padding:12px 14px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0}#ie-chat-header-info{display:flex;align-items:center;gap:10px}#ie-chat-logo{width:38px;height:38px;border-radius:50%;border:2px solid rgb(255 255 255 / .45);object-fit:contain;background:rgb(255 255 255 / .15)}#ie-chat-persona-name{font-size:14px;display:block;font-weight:600}#ie-chat-status{font-size:11px;opacity:.85;color:#a8ffbd}#ie-chat-close,#ie-chat-voice-toggle{background:rgb(255 255 255 / .18);border:none;color:#fff;width:30px;height:30px;border-radius:50%;cursor:pointer;font-size:14px;display:flex;align-items:center;justify-content:center;transition:background 0.2s;padding:0;line-height:1}#ie-chat-close:hover,#ie-chat-voice-toggle:hover{background:rgb(255 255 255 / .35)}#ie-chat-lang-bar{background:#f0f4f8;padding:5px 10px;display:flex;align-items:center;border-bottom:1px solid #dde4ee;flex-shrink:0}#ie-chat-lang{border:1px solid #c5cfe0;border-radius:5px;padding:3px 6px;font-size:12px;background:#fff;color:#333}#ie-chat-mode-bar{display:flex;gap:4px;padding:7px 8px;background:#f8f9fa;border-bottom:1px solid #eee;flex-wrap:wrap;flex-shrink:0}.ie-mode-btn{flex:1;min-width:55px;padding:5px 4px;border:1px solid #dde4ee;background:#fff;border-radius:7px;font-size:11px;cursor:pointer;transition:all 0.18s;white-space:nowrap;color:#444}.ie-mode-btn.active,.ie-mode-btn:hover{background:#0d3f6e;color:#fff;border-color:#0d3f6e}#ie-chat-messages{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:8px;scroll-behavior:smooth}#ie-chat-messages::-webkit-scrollbar{width:4px}#ie-chat-messages::-webkit-scrollbar-thumb{background:#ccd;border-radius:2px}.ie-msg{max-width:88%;padding:9px 13px;border-radius:14px;font-size:13px;line-height:1.55;word-wrap:break-word;animation:ie-msg-in 0.2s ease-out}@keyframes ie-msg-in{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.ie-msg-bot{background:#f0f4f8;color:#222;align-self:flex-start;border-bottom-left-radius:4px}.ie-msg-bot strong{color:#0d3f6e}.ie-msg-bot code{font-size:12px}.ie-msg-user{background:#0d3f6e;color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.ie-msg-typing{background:#f0f4f8;padding:10px 14px;border-radius:14px;border-bottom-left-radius:4px;align-self:flex-start}.ie-typing-dots span{display:inline-block;width:7px;height:7px;background:#0d3f6e;border-radius:50%;margin:0 2px;animation:ie-bounce 1.2s infinite}.ie-typing-dots span:nth-child(2){animation-delay:0.2s}.ie-typing-dots span:nth-child(3){animation-delay:0.4s}@keyframes ie-bounce{0%,80%,100%{transform:scale(0)}40%{transform:scale(1)}}#ie-chat-quick-btns{padding:4px 8px 6px;display:flex;flex-wrap:wrap;gap:5px;flex-shrink:0}.ie-quick-btn{padding:5px 11px;background:#e8f0fe;color:#0d3f6e;border:1px solid #b8d0f0;border-radius:14px;font-size:11px;cursor:pointer;transition:all 0.18s;font-family:inherit}.ie-quick-btn:hover{background:#0d3f6e;color:#fff;border-color:#0d3f6e}#ie-chat-input-row{display:flex;gap:6px;padding:8px;border-top:1px solid #eee;align-items:flex-end;flex-shrink:0;background:#fff}#ie-chat-input{flex:1;border:1px solid #dde4ee;border-radius:10px;padding:8px 11px;font-size:13px;resize:none;font-family:inherit;max-height:100px;outline:none;line-height:1.4;transition:border-color 0.2s}#ie-chat-input:focus{border-color:#0d3f6e}#ie-chat-send,#ie-chat-mic-inline{background:#0d3f6e;color:#fff;border:none;border-radius:9px;padding:8px 11px;cursor:pointer;font-size:16px;transition:background 0.2s;flex-shrink:0;line-height:1}#ie-chat-send:hover,#ie-chat-mic-inline:hover{background:#1a5fa8}#ie-chat-mic-inline.recording{background:#e53935;animation:ie-pulse 1s infinite}@keyframes ie-pulse{0%,100%{opacity:1}50%{opacity:.5}}#ie-chat-footer{padding:4px 8px;text-align:center;background:#fafafa;border-top:1px solid #f0f0f0;flex-shrink:0}.ie-chat-form{background:#f8f9fa;border-radius:10px;padding:10px 12px;margin-top:4px;width:100%;box-sizing:border-box}.ie-chat-form input,.ie-chat-form select{width:100%;padding:7px 10px;margin:4px 0;border:1px solid #ccc;border-radius:6px;font-size:12px;box-sizing:border-box}.ie-chat-form button{width:100%;padding:8px;background:#0d3f6e;color:#fff;border:none;border-radius:6px;cursor:pointer;margin-top:6px;font-size:13px}.ie-quiz-option{display:block;width:100%;text-align:left;padding:8px 12px;margin:4px 0;background:#fff;border:1px solid #dde4ee;border-radius:7px;cursor:pointer;font-size:12px;transition:all 0.15s;font-family:inherit;box-sizing:border-box}.ie-quiz-option:hover{background:#0d3f6e;color:#fff;border-color:#0d3f6e}.ie-quiz-option.correct{background:#d4edda;border-color:#28a745;color:#155724}.ie-quiz-option.wrong{background:#f8d7da;border-color:#dc3545;color:#721c24}.ie-quiz-option:disabled{cursor:default}@media (max-width:480px){#ie-chatbot-window{width:100vw;height:100dvh;height:100vh;bottom:0;right:0!important;left:0!important;border-radius:0;max-height:100vh}#ie-chatbot-bubble{bottom:16px;right:16px!important;left:auto!important;width:56px;height:56px}}@media print{#ie-chatbot-bubble,#ie-chatbot-window,.ie-no-print{display:none!important}}@keyframes ie-bubble-bounce{0%{transform:scale(1)}20%{transform:scale(1.2) rotate(-5deg)}40%{transform:scale(.95) rotate(3deg)}60%{transform:scale(1.1) rotate(-2deg)}80%{transform:scale(.98)}100%{transform:scale(1)}}.ie-bubble-bounce{animation:ie-bubble-bounce 0.7s ease-in-out 3}#ie-chat-lang-bar{background:rgb(0 0 0 / .18);padding:5px 10px;display:flex;align-items:center;border-bottom:1px solid rgb(255 255 255 / .1);flex-shrink:0}#ie-chat-lang{border:1px solid rgb(255 255 255 / .3);border-radius:5px;padding:3px 6px;font-size:12px;background:rgb(255 255 255 / .15);color:#fff;cursor:pointer}#ie-chat-lang option{background:#1a3a5c;color:#fff}#ie-agent-transfer-msg{animation:ie-msg-in 0.3s ease-out}.ie-otp-input{width:100%;padding:10px;font-size:20px;letter-spacing:8px;text-align:center;border:2px solid #0d3f6e;border-radius:8px;margin:6px 0}